Our work carries a guarantee which is valid for 12 months from the date of the work completed. Your invoice is your reference for your guarantee.
Full terms and conditions regarding your guarantee, are clearly stated on the back of our invoices and on the website.
Our work is covered by a 12 month guarantee against faulty workmanship.
Materials supplied by Express Softeners will be covered by manufacturers’ warranties.
Manufacturer’s warranty for the water softeners, pressure boosters varies from 1-10 years depending on the make of the appliance.
Some work/repairs that has been carried out may not be able to be guaranteed, and will be marked on your invoice in the non-guaranteed box.
Problems arising from our workmanship within the 12 month guarantee period will be dealt with as a priority.
Please contact our helpful and friendly folks relevant information regarding the problem. Please quote your post code and the date work was carried out.